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Reliance Jio : Frequently Asked Questions with Answers

We have been providing you the maximum information about Reliance Jio on whole internet, and after huge demand of our visitors, we have compiled a Q&A type FAQs which generally customers are asking for.

We hope this will help you pretty much in getting the Reliance Jio SIM card and activating or using it upto the fullest.

Q.1. What is Reliance Jio?
A.  Visit here to learn what is Reliance Jio

Q.2. What is Reliance Jio Preview Offer? What are the advantages of using Jio?
A. With Jio Preview Offer, Reliance is offering

  • Free Unlimited Data Internet
  • Free Unlimited Calls
  • and Free Unlimited SMSes

Complimentary for 3 months (90 days)

Advantages include:

  • High Speed Optical Fiber Based (VoLTE) Internet
  • 4G based Calls for High Quality Voice and Video Calls
  • India’s best frequency band of 850 MHz to best signal strength and communication
  • Full-High Definition (HD) Live Streaming TV
  • Premium Apps like: JioOnDemand, JioXpressNews, JioPlay, JioDrive JioBeats, JioMags, JioMoney and JioSecurity

Q.3. Is Reliance Jio SIM available for all phones or to any specific mobile phone?
A. Reliance Jio is currently available on all LYF mobile phones (starting Rs.2999 with LYF FLAME series), which is basically a Mobile Phone Retail Brand of Reliance Industries Limited (A Mukesh Ambani Company). Apart from LYF Phones, Jio offer can be availed on select Samsung Mobile Phones and that too in select cities. Here is the officially allowed list of Samsung Mobile Phone Devices by Jio at present.

  1. Samsung Galaxy S7 Edge
  2. Samsung Galaxy S7
  3. Samsung Galaxy S6 Galaxy Edge Plus
  4. Samsung Galaxy S6 Edge
  5. Samsung Galaxy S6
  6. Samsung Galaxy Note Edge
  7. Samsung Galaxy Note 5/Galaxy Note 5 Duos
  8. Samsung Galaxy Note 4
  9. Samsung Galaxy A8
  10. Samsung Galaxy A7 2015 and Samsung Galaxy A7 2016
  11. Samsung Galaxy A5 2015 and Samsung Galaxy A5 2016

Q.4. I have a Samsung Device, Am I eligible for the Reliance Jio Preview Offer?
A. Yes, but partially. If your phone model is mentioned in the above list, then obviously you can avail the offer. But if it’s not, then you need to try some workaround like Rooting your phone and following the steps from this post

Q.5. What are the Requirements to Register & Activate/connect Reliance Jio SIM in Samsung or other mobile Phones?
A. You must have all apps installed via the Reliance MyJio App.

  1. Reliance JioOnDemand App
  2. JioPlay
  3. JioBeats
  4. JioMags
  5. JioXpressNews
  6. JioChat
  7. JioDrive
  8. JioJoin
  9. JioMoney
  10. JioSecurity
  11. JioNet

Please follow the procedure from How to get & activate Jio SIM.

Q.6. What documents are required for getting the Reliance Jio SIM Card?
A. Just like you get any other SIM card,

  1. An Address Proof (Proof of Address)
  2. A Photo-ID Proof (Proof of Identity) is required along with,
  3. One color passport size Photograph of yours.

Remember your sign should match in the form, if you have given PAN Card Copy as Photo-ID Proof.

Take anyone from the below mentioned Proof of Address:

  • Aadhaar Identity Card
  • Address Card with Photo issued by Dept. of Posts
  • Arms License
  • Certificate of address having photo, issued by head of Village / Gram Panchayat or its equivalent authority for rural areas
  • Certificate of address having photo issued by MP / MLA / Group-A Gazetted Officer on Letterhead with Seal
  • Certificate of address with photo from government recognized educational institution for students only
  • Credit card statement with address
  • Current passbook of post office / government / PSU / private banks with complete address
  • Domicile Certificate / Caste Certificate with photograph and address
  • Driving License/DL (issued from Maharashtra state not valid)
  • ECHS / CGHS card having photo and address
  • Election Commission’s Voter ID Card
  • Electricity bill of private company not older than 3 months
  • Freedom fighter card with photo and address
  • IT Assessment order
  • Kissan or Kisan (Farmer) passbook with photo and address
  • Passport
  • Pensioners card having photo and address issued by the government
  • Registered sale / lease or rent agreement
  • Senior Citizen Card having photo and address issued by the government
  • Telephone bill of a fixed line of service provider
  • Vehicle registration certificate / smart card
  • Water bill with address

Take any 1 from the below mentioned Proof of Identity:

  • Aadhaar Identity Card
  • Address Card with Photo issued by Dept. of Posts
  • Arms License
  • Certificate of address having photo, issued by head of Village / Gram Panchayat or its equivalent authority for rural areas
  • Certificate of address having photo issued by MP / MLA / Group-A Gazetted Officer on Letterhead with Seal
  • Current passbook of post office / government / PSU / private banks with complete address
  • Domicile Certificate / Caste Certificate with photograph and address
  • Driving License/DL
  • ECHS / CGHS card having photo and address
  • Election Commission’s Voter ID Card
  • Freedom fighter card with photo and address
  • Income Tax PAN Card
  • Kissan or Kisan (Farmer) passbook with photo and address
  • Passport
  • Pensioners card having photo and address issued by the government
  • Photo Credit Card / Debit Card (With Photo)
  • Senior Citizen Card having photo and address issued by the Govt.
  • Smart Card issued by CSD, Defence / Paramilitary Forces
  • Student ID card of the Govt recognized educational institutions with Photograph on it

Q.7. My Jio SIM is not activated. What to do now?
A. If you have got the Jio SIM today itself, then wait for 1 or 2 days. It will be activated by the Reliance Jio Technical Team after verifying your documents/proofs.

If you have taken sim card via LYF phone or via JioFi device, then sim gets activated within 2 to 3 hours or even in 5 to 10 minutes as soon as the store owner uploads your CAF.

But if you got the sim via free preview on 4G phones, activation takes about 1 to 5 days generally, and that too if all your documents are verified and your signature matches.

However if you have already waited for more than 2 days, then look at the Signal Reception Strength of Jio SIM. If the signal strength is there then call on the Reliance Jio Tele-Verification Center at 1977 from your Jio SIM Card.

You should be start using it post tele-verification.

But if you aren’t getting even the signal strength, then restart your phone and look for the signal strength again. If you have tried everything and waited damn long, then try

  • Calling the Reliance Digital Store from where you got the SIM Card to know whether there was any problem in documents verification/submission or something else
  • If the Store says that everything is alright from their end, then just call the Jio Customer Care number – 1800-103-887 or email them at /  to inquire about the status of your SIM activation.

Q.8. What about Jio 4G SIM Support to other Devices?
A. Officially there are no such announcements regarding supporting the other devices on Jio Network as of now. However you can subscribe the comments thread or our newsletter so that we can keep you posted on this as soon as we come to know about any information about further devices or updates.

Q.9. Can I get more than 1 Jio SIM card from 1 LYF (Life) Mobile?
A. Officially No, you can’t get more than 1 Jio SIM card from 1 LYF Mobile phone. But it’s possible via rooting that Mobile Phone and changing the IMEI number.

Q.10. Can I use the Jio SIM by entering Reliance LYF Phone IMEI?
A. Yes, you can use the Jio SIM by using the IMEI of a LYF Mobile Phone, but please make sure your phone must be rooted in order to change the IMEI number.

Q.11. What is the Jio Customer Care Number, Email and Address?
Customer Care No. – 1800-890-1977 (From Other Mobile Phones)
Customer Care No. – 199 (From Jio Sim Card)
Jio Official Website:
Jio Careers Website:

Q.12. Do the sim card providers from Reliance Digital / DX Mini crosscheck for registered IMEI no. before doing registration?
A. Some of the showrooms perform that check, but not all. So you’ll have to kind of hit-and-try with near-around showrooms if any Reliance Digital person asks you about IMEI.
Infact most of the showrooms will now ask you to get the Reliance Jio allowed handset to bring along in order to get the Jio SIM Card.

Q.13. What is VoLTE?
A. VoLTE stands for Voice over Long-Term Evolution, equivalent or even more than 4G technology.

Q.14. Can I use Reliance Jio SIM card in all mobile phones?
A. Yes, you can use it on all 4G and 3G mobile phones. But if your phone doesn’t support VoLTE, then you can install JioJoin app to make VoLTE HD Calls and SMSes via Reliance Jio SIM card.

If you don’t want to use JioJoin, then just wait or ask your mobile phone manufacturer to provide VoLTE update.

Otherwise you would only be able to use the internet if you don’t have a VoLTE phone.

Q.15. What download and upload speeds are coming in the Reliance Jio Speed Test?
A. We have identified that the speed is fluctuating from 10Mbps to 50Mbps as Downloading bandwidth and Upto 8Mbps as Upload Speed/Bandwidth.

Here are some screenshots to prove the same

Jio Speed test as per TRAI Speed Test App Jio Speed Test Results


Q.16. Can I use Reliance Jio SIM Card in airtel 4g dongle for using the internet?
A. Yes, you can use Reliance Jio SIM Card in all 4G Dongles but you need to change the Dongle Profile in order to do so.

Q.17. Does JioFi 2 (MiFi) Hotspot Device works? Does it generated heating or gets heat-up if I use it as normal Router for long hours? What’s the review of JioFi by
A. As per our constant usage of JioFi 2 MiFi Device, we observed that it doesn’t heat-up as any other Phone would. It is just like any other Normal Router+Modem, which also gives you method to configure the Wi-Fi Settings as you would do in a Router like MAC Address Filter, TKIP+AES Encryption, Wireless Modes e.g.. B/G/N, B/G, G/N and much more.

Basis our usage of constant 48 hours, we can say that this device is perfect for you, if you are getting pissed-off by the huge Internet/Broadband Data Bills at home or even at office. You can use it as a normal router. This works with a Jio SIM and you can do the Calling and send SMS by installing JioJoin App on your any phone whether 4G, 3G, or even 2G or Wi-Fi Android and iOS Device. JioFi allows you to connect upto 31 Devices wirelessly and 1 device via its Micro-USB to USB (Tethering) port.

All these settings can be changed by visiting the modem IP or configuration page at: http://jiofi.local.html/

Q.17. What is the Default password for JioFi 2?
A. JioFi does have the default username and password both as administrator

Q.18. What are its disadvantages and advantages of Jio MiFi2 Device?
A. As far as we have used the JioFi 2 Wi-Fi Device, we have come across only one issue that it does restart sometimes (once or twice a day if you are using it continuously for more than 12 hours). Also if you had set-up the static IP Addresses at your PC/Laptop/ Mobile Phones or any other device, this would generate a conflict in few hours. To resolve that just remove the static IP from that device and make it as DHCP (Full form : Dynamic Host Control Protocol)

Q.19. Can I use any other SIM Cards in this device for 4G usage. e.g. Airtel, Vodafone, Idea, Aircel or anything else?
A. Yes, you can use this device to use the 4G Data from any SIM Card, if later-on you find that the commercial plans launched are expensive. It could be done by changing the APN Setting in the Device Configuration Page URL provided above.

Q.20. Why and How Reliance Jio is giving free unlimited 4G when other companies charge hefty amount for the same?
A. Reliance Jio is world’s largest start-up with a funding of Rs.1,50,000 Crore. (Source: Economic Times), and by analyzing this much figure, company has the capability to run such lucrative offers till at-least 2 years.

These offers are actually the demand or need of our Indian Consumers. Currently we get very less benefit in terms of speed and usage data against what we pay. In short, Indian Consumers aren’t getting value for money.

By going this way, Jio wants to dominate the whole Indian Mobile-Internet Market-space, and gain the massive market-share.

And that is the need of hour actually, to create a healthy-competition for the end-users or consumers and bring more value for money for every penny they spend.

Q.21. What will be Reliance Jio 4G rates after 3 months offer expires?
A. As Reliance Jio hasn’t yet revealed the commercial plans, no one can be sure about it. But based on our informal conversation with Jio Officials, we were able to get some sort of hint about pricing.

The price would vary around:

  • Rs.100 per month for 10GB 4G Data & Unlimited Calls (via VoLTE), SMS & all Jio Services like Live TV, On-Demand movies, music, Magazines access etc.
  • Rs.200 per month for 30GB 4G Data with Unlimited VoLTE Calls, SMS & Services
  • Rs.500 per month for 80GB 4G Data with Unlimited VoLTE Calls, SMS & Services
  • Rs.1000 per month for Unlimited 4G Data with Unlimited VoLTE Calls, SMS & Services

Q.22. Why is Jio 4G slow in my city?
A. Jio 4G is under Beta Release as of now, and hence the speed fluctuates from location to location.

The average speed we observed in Delhi (Mahipalpur and Dwarka Area) is around 15 to 60 Mbps.

Jio Speed might be slow in your city or the area you are in currently due to any of the following reasons:

  1. Due to Multiple Apps Using the Data in your phone
  2. Low Network Signal Strength (Tower Connectivity)
  3. In case of JioFi, multiple connected phones or devices divide the speed among themselves

However in Gurgaon we observed speeds around 10 to 12 Mbps.

Q.23. How can I call using Jio VoLTE Technology, if I don’t have True 4G phone?
A. There’s no need to worry, even if you don’t have a VoLTE phone. You can install JioJoin App from Android Play Store or Apple App Store, which allows you to Call and SMS via Jio’s own App. This app can be installed on all the Android and iOS devices.

Q.24. On which platforms, I can use JioJoin App.
A. As of now, JioJoin App only works on Android and iOS both.

Q.25. My JioJoin App always shows offline. What to do?
A. You can try following steps in order to resolve the offline mode issue

  • Exit the App, and restart JioJoin
  • If your problem is still not resolved, restart your phone and start JioJoin. This should resolve all problems, but if it doesn’t,
  • Uninstall the JioJoin App and Install it back

Q.26. JioJoin goes Offline in between calls. What’s the issue and possible resolution?
A. Due to beta or NON-COMMERCIAL release, Jio hasn’t yet got the proper channel quota for placing the calls to other operators. Hence the COAI (Cellular Operators Association of India), the dominant telecom-operators like Airtel, Vodafone, Idea are refusing to provide more channels or slots to Jio to call to their phone numbers, as Jio is commercializing without even launching officially.

Due to this reason the call-drops are very often. Hope this may get resolved very soon.

Also, if there is any single interruption in 4G Service, then also the call will get drop, as all calls are being made via 4G technology, instead of the conventional 2G technology.

Please note these prices are just based on our assumptions, and have no relationship with Reliance Jio.

Q.27. I purchased JioFi Router Device at Rs.2,899 2 weeks ago but it is now being sold in Rs.1,999. Can I get the refund?
A. Yes we at are in talk with Reliance Jio to get your Rs.999 money back. Also we have created a petition at Change.org which you can sign to encourage the justice by the company. Your petition can get all JioFi owners money.


Thanks for your time. Please do not hesitate while asking any further questions about Reliance Jio.

By William E. Goldston

William is a Web Enthusiast. He likes to post articles about almost every topic, and love to mess with the latest technological gadgets, so that he can share his experience with the whole world.

10 replies on “Reliance Jio : Frequently Asked Questions with Answers”

I have given the imei no. Of slot 2 while applying for the jio sim.
I m using a moto g 3 turbo.
When I installed sim card ,it is asking me to insert i slot 1.
Will the sim activate if I install it in slot 1(NB:i gave them the imei of slot 2)?

Sir, I have lyf flame 8 mobile and in my jio sim it shows only some min left after Calling. So, Didn’t i get unlimited jio plan? And in that mobile data usage is set to 2gb so after that seted month ended does data usage get restarted freshly for new month. Thank You

I live in Uttarakhand but my domicile is of Bihar. So I have adhar card of Bihar. Can I get jiofi 2 on my adhaar card from Uttarakhand.

verry verry poor service myjio this no.8299520633 not work calling no sms no beter net servi
isase ghatiya sevise kisi company ki nhi h na call jayega na sms na net sahi chalega mo swichnoff karke on karo to network hi nhi mile chalo fir se serch kar majak bana rakha free denge ye h free isase badhiya to or company servise achha deti costmer care bolta 48hors wait kijiye aaj 8 din bit gaya wait karte karte but no risponce pata nhi 31 dic. ke bad kya ho ..keval bevakuf banaya hcompany ne

I am using 3g mobile(Gionee M2 ) and accessing internet from JioFi-m2 router through Jio-4G Sim,but not able to configure Jio4GVoice app.I contacted jio care by mail and store also,but no response .
Note:I was able to make call,through Jio4GVoice app earlier,but i have activated my friend another jio sim by using same JioFi router,then on wards, i am not able to make calls .

Any suggestions/help please?

Sir I have bought Jio dongle 2… I had changed my Jio dongle 2 login password… Now I have forgotten my login password… What to do to reset it.. Plz help me

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